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    +91 1244222550, +91 9717767854

    FAQ

     

    Shipping

    Shipping is by USPS 7-8 business days. Tracking is provided. 

    Expedited Shipping option is available by DHL to be delivered in 4-6 business days.

    Combined Shipping: 

    Combined shipping discount is available.You can bundle upto 10 items in an order.There are no additional charges.

    Payment:

    Buyers are requested to pay within 3 (Three) days of purchases for quick processing and shipping of your order.

    You can pay by PayPal - Our PayPal address is - delussogems@gmail.com.

    You can also pay by Western Union Money transfer, MoneyGram, Bank Transfers etc.

    Customs and Taxes:

    We make all endeavours to ensure that all items are delivered to you free of any additional custom duties or Taxes. However, local laws vary from country to country and the payment of any eventual custom duties, charges etc will be at the buyer's expense 

    Returns & Refunds:

    You can return the item within 14 days of purchase - Please return in original packing. Buyers are required to check and ensure that the item/s are in good condition and as per item listing on our website as no claims for returns and refunds will be entertained thereafter. The returned item should be unused and in original and undamaged condition. Buyer will be required to ensure that the item is sent by trackable shipper. 

    Refunds are made by PayPal and may take upto 5-7 days of receipt of the item.

    Disputes: 

    We aim to settle all disputes amicably. Please do not open any dispute for non-receipt or to return an item on PayPal. Personalised satisfaction is of utmost importance to us.  

    Metal

    Silver is 925 Sterling Silver with Nickel Free Rhodium Plating. In case you do not wish Rhodium Plating please message us in advance. Please refrain from buying if you have allergic reaction to metals. We will not be responsible for any health problems in this regards.  

    Gold is as mentioned in the items description. 

    Legal Disclaimer

    Refund or any claim liability for the buyer is only limited to the value of the item purchased. No additional claims will be entertained for any reason. By consenting to buy our items it is understood that you have read, understood and agree to the terms and conditions as well as the FAQ for the Diamonds being sold by us.

    FAQ

    What are Black Diamonds?

    These are genuine Black Diamonds found naturally in mines mainly from Central Africa.They are more porous than White Diamonds and are found in the upper layers of the ground relative to the White Diamonds that are mined deep. Some scientists are of the opinion that their origin may be a Meteor that impacted earth Billions of years ago.

    They are of Carbonado variety.

    What is their nature?

    Black Diamonds are not found in the state as they are sold. They are made from earth mined rough rock found in mines of Central Africa The Rock color varies from Gray to Black.

    What is the treatment process:

    To bring out its true color it needs to be treated.

    The process is a natural one employing gentle heat in a high pressure environment (HPHT) which gradually brings out the true color of the Diamond.

    Are any colors or chemicals added?

    There are no artificial colors or chemicals included in the process.

    Does it alter the composition?

    The process may or may not alter the composition. It remains a true Diamond nevertheless. Once our diamonds are heat treated, it may move the molecules.This causes them to not always test properly with a hand tester. If a hand tester is used, sometimes they test as diamonds and sometimes they test as moissanites.

    But they are genuine earth mined diamonds, not moissanite.

    If you use a jeweler's loop you can see this by their molecular composition.

    How does it differ from a Moissanite?

    A Moissanite is man made whereas our Diamonds are earth-mined. A Moissanite will lose its shine and wither away in a short period whereas a Diamond will remain as they are forever.

    My Jeweler says these are not Diamonds?

    These Diamonds are rare and some jewelers may not be experienced enough in dealing with them. Further a Jeweler would not like to lose a customer who buys online as from eBay rather than from his store losing a customer in the process.

    How can you sell them so inexpensive?

    We are wholesalers who buy the Rough Rock in bulk from mines and have direct cutting and polishing facility. This avoids many middlemen and their fat commissions. We do not have a brick and mortar shop also, thus saving on all fancy overheads. These diamonds are a bargain but obviously not those perfect stones that are not heat treated.

    Do you offer any Certification?

    All our Diamonds are accompanied with a Certificate of Authenticity from an independent Lab. Certificate can be verified online.Various Labs may have different testing methods which can give different results thus we will be unable to accept results from other Labs.Hand held testers may also provide inaccurate results.

    What if I have doubts about their authenticity?

    You can always message us in case you still want any more details or clarifications.Once purchased we will understand that you have read and understood the details of the Diamonds and thus we will be unable to accept returns for this reason.

    What Guarantee do you offer?

    We offer full 100% Money Back Guaranteed in case of any manufacturing defect. Please also refer to the Refund Policy as mentioned in our item listing.

    How do I maintain them?

    An occasional wipe with a soft soapy cloth and a rinse in warm water is all that is required to maintain its shine and luster.

    FAQ-COLOR DIAMONDS

    FAQ

    What are Color Diamonds?

    These are genuine Colored Diamonds found naturally in mines mainly from Brazil.They are more porous than White Diamonds and are found in the upper layers of the ground relative to the White Diamonds that are mined deep. Some scientists are of the opinion that their origin may be a Meteor that impacted earth Billions of years ago.

    What is their nature?

    Colored Diamonds are not found in the state as they are sold. They are made from earth mined rough rock found in mines of Brazil. The Rock color varies from Light Blue,Dark Blue,Champagne,Pink,Green etc.

    What is the treatment process?

    To bring out its true color it needs to be treated.

    The process is a natural one employing gentle heat in a high pressure environment (HPHT) which gradually brings out the true color of the Diamond.

    Are any artificial colors or chemicals added?

    There are no artificial colors or chemicals included in the process.

    Does it alter the composition?

    The process may or may not alter the composition. It remains a true Diamond nevertheless. Once our diamonds are heat treated, it may move the molecules. This causes them to not always test properly with a hand tester. If a hand tester is used, sometimes they test as diamonds and sometimes they test as moissanites.

    But they are genuine earth mined diamonds, not moissanite.

    If you use a jeweler's loop you can see this by their molecular composition.

    How does it differ from a Moissanite?

    A Moissanite is man made whereas our Diamonds are earth-mined. A Moissanite will lose its shine and wither away in a short period whereas a Diamond will remain as they are forever.

    My Jeweler says these are not Diamonds?

    These Diamonds are rare and hence opinion may be varied from person to person Further a Jeweler would not like to lose a customer who buys online as from eBay, rather than from his store losing a customer in the process.

    How can you sell them so inexpensive?

    We are wholesalers who buy the Rough Rock in bulk from mines and have direct cutting and polishing facility. This avoids many middlemen and their fat commissions. We do not have a brick and mortar shop also, thus saving on all fancy overheads. These diamonds are a bargain but obviously not those perfect stones which are not heat treated.

    Do you offer any Certification?

    All our Diamonds are accompanied with a Certificate of Authenticity from an independent Lab. Certificate can be verified online.Various Labs may have different testing methods which can give different results thus we will be unable to accept results from other Labs. Hand held testers may also provide inaccurate results.

    What if I have doubts about their authenticity?

    You can always message us in case you still want any more details or clarifications. Once purchased we will understand that you have read and understood the details about these Diamonds and thus we will be unable to accept returns for this reason.

    What Guarantee do you offer?

    We offer full 100% Money Back Guaranteed in case of any manufacturing defect. Please also refer to the Refund Policy as mentioned in our item listing.

    How do I maintain them?

    An occasional wipe with a soft soapy cloth and a rinse in warm water is all that is required to maintain its shine and lustre.

     

     

     

     

     

     

     

     

     

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